Privacy Policy

1. Introduction

Altaf Chicken Shop is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

2. Information We Collect

2.1. Personal Information: Name, email address, phone number, shipping address, and payment details.

2.2. Account Information: Username, password, and order history.

2.3. Technical Information: IP address, browser type, device information, and browsing behavior.

2.4. Cookies and Tracking: We use cookies to enhance your experience and analyze website traffic.

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide customer support
• Send order confirmations and updates
• Personalize your shopping experience
• Improve our products and services
• Send marketing communications (with your consent)
• Prevent fraud and ensure security

4. Information Sharing

4.1. We do not sell your personal information to third parties.

4.2. We may share information with:

• Service providers for order fulfillment and payment processing
• Shipping carriers for delivery
• Legal authorities when required by law
• Business partners with your explicit consent

5. Data Security

5.1. We implement appropriate security measures to protect your information.

5.2. All payment transactions are encrypted using SSL technology.

5.3. Access to your personal information is restricted to authorized personnel.

5.4. We regularly review our security practices to ensure data protection.

6. Cookies Policy

6.1. We use cookies to enhance your browsing experience.

6.2. Types of cookies we use:

• Essential cookies for website functionality
• Performance cookies to analyze website usage
• Functional cookies to remember your preferences
• Marketing cookies for personalized advertising

6.3. You can control cookies through your browser settings.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Opt-out of marketing communications
• Request data portability
• Object to processing of your information

8. Data Retention

8.1. We retain your information only as long as necessary for the purposes outlined in this policy.

8.2. Order-related information is retained for legal and accounting purposes.

8.3. Deleted accounts may retain some information for legal compliance.

9. Third-Party Services

Our website may contain links to third-party services. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take immediate steps to delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.

12. Marketing Communications

12.1. With your consent, we may send promotional emails and messages.

12.2. You can opt-out of marketing communications at any time.

12.3. Transactional emails (order confirmations, shipping updates) cannot be opted out.

13. Website Analytics

We use analytics tools to understand how our website is used. This information is aggregated and anonymized and does not identify individual users.

14. Security Breaches

In the event of a data breach, we will notify affected users in accordance with applicable laws and take appropriate measures to address the situation.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date. Your continued use of our services constitutes acceptance of the revised policy.

16. Contact Information

If you have questions or concerns about this Privacy Policy or want to exercise your rights, please contact us:

Email: info@chickenshop.com
Phone: +91 9064472563
Address: Habbibpur, Sultanpur, kalna, Burdwan, westbengal, 713146
Data Protection Officer: dpo{{ str_replace(' ', '', strtolower($shopSettings->shop_name)) }}.com

17. Legal Basis for Processing

We process your personal information based on:

• Contractual necessity for order fulfillment
• Legal obligations
• Legitimate interests in improving our services
• Consent where required by law